What we do for you

Our responsibility is to guide you through the claim process, clear the way through the maze of insurer requirements and help you obtain a satisfactory resolution of your claim.  We're your advocate to the insurance company.

How We Work for You:

  • Report losses
  • Research policy gray areas
  • Keep you informed
  • Expedite the claim process

Available for 24-hour emergency claim service

Administrative Contacts

If you have any comments or questions about the services provided by DeWitt Stern claims specialists, please contact any of the following individuals:

New York
Mike Bostley
Senior Vice President

Ellen Fong
Vice President

Los Angeles
Francine Rossi
Vice President

DeWitt Stern claims professionals are available to speak with you during business hours Monday through Friday and will also respond to your calls after business hours and on the weekends.

  • If you need to report a claim during business hours, please call 212-867-3550 to speak with a representative and provide us with details of your claim and the best way for us to contact you
  • If you need to report a claim after business hours or on the weekend, please leave a message at 1-800-363-0067 or 212-338-4336 and a specialist will get back to you as soon as possible
  • If you would like a status update on a pending claim please contact one of our claims specialists.  







For the purposes of insurance coverage, a claim has not been reported until it has been filed with the insurance carrier in accordance with the terms of the insurance policy. The Dewitt Stern Group Claims Department is available to assist you with the notification process and in the event of a loss, will make every effort to file the claim and acknowledge that this has been done within 48 hours of your report. If you do not receive an acknowledgment from Dewitt Stern within 48 hours, or by start of the next business day, you must follow up by calling 212-867-3550. Your failure to follow up can result in claims processing delay or denial of insurance coverage.